ThreatWA™ FAQ
Understanding My Subscription
Which subscription is right for me?
- Individual Subscription: If you're looking to access ThreatWA reports for personal use only, an individual subscription is your best fit.
- Organization Subscription: If you're part of an organization that needs to share insights on emerging threats and critical threat trends internally, an organization subscription is recommended. Here’s how to choose the right category:
- Commercial Organization Subscription: Ideal for for-profit companies operating in private industry.
- Public Sector & Nonprofit Organization Subscription: Suited for government entities, state and local organizations, educational institutions, and registered nonprofit organizations.
When will I start receiving reports?
Once subscribed, you’ll automatically begin receiving the following reports:
- You'll receive weekly Emerging Threat Reports at the start of each week (on Mondays, except holidays).
- In-depth Analytic Reports are sent out as available, typically resulting in you receiving at least one per month.
Where will reports be sent?
Reports will be sent to the email address you provided during sign-up.
I have an organization subscription, how do I update the list of email addresses receiving reports?
If you have an organization subscription and need to update the list of email recipients, please email us at [email protected]. Include the updated list of recipients, and specify any changes, such as who to add or remove. We’ll make sure your updates are applied promptly.
Troubleshooting
I haven't received anything. What should I do?
- Check if you're allowing emails from [email protected].
- Reports are typically distributed on Monday. If you’ve subscribed after the weekly report is out, simply wait until the following Monday.
- Contact us for further assistance. Please be sure to select “ThreatWA” as your Area of Interest.
Managing Your Subscription
How do I unsubscribe?
- Login to your account using your email address.
- Go to your Current Plan.
- Select "Cancel Plan" and confirm.
How do I change my payment method?
- Login to your account using your email address.
- Navigate to “Payment Methods.”
- Select “Add payment method.”
- Enter your payment information and select “Add.”
- To make this your primary payment method, select the ellipsis (...) beside your chosen payment method and choose "Make Default."